Privacy Policy

Bigfresh Privacy Policy

This privacy policy explains the use and protection of personal information collected by the website. Personal information, or PII, refers to information that can be used to identify an individual. The policy may be updated occasionally to meet changing requirements and standards, and users are encouraged to check the policy frequently for updates, which will take effect on the day they are posted.

The personal information collected from visitors to the website or app may include name, email address, mailing address, phone number, credit card information, nationality, and other details. This information is collected when ordering or registering on the site. The purpose of collecting this information is to provide a better user experience.

The information is collected from you at various points during your interaction with the website or app, such as when you:

  • Register on the site
  • Place an order
  • Subscribe to a newsletter
  • Respond to a survey
  • Fill out a form
  • Use live chat
  • Open a support ticket
  • Provide feedback on products or services
  • Enter information on the site.

The information collected may be used for the following purposes:

  • Personalizing the user experience and delivering content and product offerings of interest
  • Improving the website
  • Responding to customer service requests
  • Administering contests, promotions, surveys, or other site features
  • Processing transactions quickly
  • Asking for ratings and reviews of services or products
  • Following up after correspondence through live chat, email, or phone inquiries.

The website undergoes regular scans for security holes and vulnerabilities to ensure a safe visit. Regular malware scanning is also conducted. Personal information is stored on secured networks and is only accessible by a limited number of individuals with special access rights, who are required to keep the information confidential. Sensitive/credit information is encrypted using Secure Socket Layer (SSL) technology.

Multiple security measures are implemented when a user places an order or accesses their information to maintain the safety of personal information. However, internet transmissions cannot be guaranteed to be 100% secure, and the website cannot be held liable for any disclosure of information due to errors in transmission or unauthorized acts of third parties.

All transactions are processed through a trusted gateway provider and are not stored or processed on the website's servers

The website does not sell, trade, or transfer personally identifiable information to outside parties. Credit card/debit details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third party. The website does not include or offer third-party products or services.

The email address is collected for the following purposes:

Sending information, responding to inquiries and other requests or questions

Processing orders and sending updates about the orders

Sending additional information related to the product and/or service

Marketing to the mailing list and continuing to send emails to clients after the original transaction has occurred.

Do not employ deceptive subjects or email addresses

Determine that the message is an advertisement in a plausible manner.

Include the physical location of our business headquarters or main site.

This privacy policy is subject to change and updates will take effect immediately upon posting on our website. To stay informed, please review it regularly. If there are significant changes, we will notify you. This will ensure that you are aware of the information we collect, how it is used and when it may be disclosed.

In the event of our store being acquired or merged with another company, your information may be transferred to the new owners for the purpose of continuing to provide products to you

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